Refund and Returns Policy

1. General Policy

At betamart, we strive to ensure that every purchase meets your expectations. If you are not completely satisfied with a product, you may request a return or refund in accordance with the conditions set out below.

2. Eligibility for Returns

2.1. Time Frame

Requests for returns must be submitted within 30 calendar days from the date you receive the item.

2.2. Condition of Items

To be eligible for a return, the product must be:

• Unopened, unused, and in its original packaging.
• In the same condition as when it was delivered.
• Accompanied by the original receipt or order confirmation.

2.3. Non‑returnable Items

The following items cannot be returned or refunded:

• Personalized or custom-made products.
• Perishable goods, including food and cosmetics.
• Items marked as final sale.

3. Return Process

3.1. Initiating a Return

To start a return, contact our Customer Support team at [email protected] or call +1 (210) 344-4083. Provide your order number, the reason for the return, and any supporting photos if applicable.

3.2. Shipping the Return

Upon approval, betamart will issue a prepaid shipping label for domestic returns within the United States. For international returns, the customer is responsible for shipping costs unless the return is due to a defect or error on our part.

3.3. Inspection and Refund

Once the returned item is received, betamart will inspect it within 5 business days. If the item meets the return criteria, a refund will be processed using the original payment method. Refunds may take 5–10 business days to appear on your account, depending on your bank.

4. Exchanges

If you prefer an exchange for a different size, color, or model, please indicate this when you request the return. Exchanges are subject to product availability. If the exchanged item is of higher value, the price difference will be charged to your original payment method. If it is of lower value, a refund for the difference will be issued.

5. Defective or Incorrect Items

betamart stands behind the quality of its products. If you receive a defective, damaged, or incorrect item, contact us within 7 days of delivery. We will arrange a replacement or full refund, including any return shipping costs.

6. User Responsibilities

• Provide accurate contact information when placing an order.
• Inspect the package upon delivery and report any issues promptly.
• Follow the return instructions provided by betamart.
• Ensure that returned items are securely packaged to prevent damage during transit.

7. Legal Disclaimer

This Refund and Returns Policy does not affect any statutory rights you may have under applicable consumer protection laws. betamart reserves the right to amend this policy at any time without prior notice. Continued use of the website after changes constitutes acceptance of the revised policy.

8. Contact Information

If you have any questions regarding this policy, please contact us:

• Email: [email protected]
• Phone: +1 (210) 344-4083
• Address: 3037 West 16th Way, San Antonio, Texas 78268, United States